All order cancellations must be made prior to shipment. A cancellation is not considered valid unless a confirmation email has been issued by SodaParts / Soda Dispenser Depot.

Small Parts Orders

Small parts orders may be canceled for any reason prior to shipment and will receive a full refund.

If you wish to cancel a small parts order, please do so promptly, as these orders typically ship within 1–2 business days.

Complete System Orders

Complete system orders may be canceled for any reason prior to shipment and are eligible for a refund, subject to the conditions below.

Delivery timelines for complete system orders depend on current sales volume and typically range from 3–4 weeks. If your order is time-sensitive or requires rush or expedited delivery, please contact a sales representative at 704-827-7400 before placing your order.

Cancellations of complete system orders must be made before the day of shipment and are subject to a minimum 10% cancellation fee, determined by the stage of the production process at the time of cancellation.

Shipped Orders & Refusals

Cancellations or refusals of orders after shipment are subject to a minimum 20% handling and restocking fee ($10 minimum purchase).

Heavy or oversized items shipped via freight carrier are also subject to return freight charges, which are the responsibility of the customer.

Address Accuracy

SodaParts / Soda Dispenser Depot is not responsible for lost, delayed, damaged, or mis-shipped packages resulting from incorrect or incomplete shipping addresses provided by the customer. If a package must be re-shipped because of an address error, the customer will be responsible for the additional shipping cost.

Cancellation Confirmation

All cancellations must be confirmed by email to be considered officially canceled.