Return Policy

Updated:

If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our top priority.

Return Authorization

Authorization is required for all merchandise returns. Items returned without prior authorization may not be accepted.

Return Timeframe

Return requests need to be submitted within 20 days of the delivery date. To report a shortage, you must contact us within 48 hours at 704-827-7400.

Condition of Merchandise

Returned items must be unused and in original condition, including all original packaging. All new merchandise must be returned in the same condition in which it was received.

Restocking & Handling Fees

All correctly filled orders are subject to a minimum 20% handling and restocking fee ($10 minimum purchase).

The final restocking fee will be determined after the merchandise has been thoroughly inspected and tested by SodaParts / Soda Dispenser Depot.

Inspection & Approval

All returns are subject to inspection and approval. If merchandise is damaged or has missing components, the refund amount may be adjusted at the discretion of SodaParts / Soda Dispenser Depot based on the condition of the equipment.

Refund Processing

If a refund has been authorized, please allow 7–10 business days after the return is received for the refund to be processed.

Shipping Responsibility

Customers are responsible for all return shipping charges. All return shipments must be prepaid. For your protection, we strongly recommend insuring all returned packages.

SodaParts / Soda Dispenser Depot is not responsible for returned shipments that are lost, stolen, or damaged during transit.

Non-Returnable Items

The following items are non-returnable and non-refundable, except in the event of a verified error by SodaParts / Soda Dispenser Depot:

  • Complete Systems

    Complete systems are built to order and cannot be returned unless the return is the result of an error made by SodaParts / Soda Dispenser Depot, as determined solely by SodaParts / Soda Dispenser Depot.

  • Perishable Items

    Perishable items, including but not limited to syrups, are non-returnable and non-refundable.